Latest News
Welfare
WelfareLatest News
marketing & advertising opportunities click the media pack button.
News / Money / Housing / Immigration / Academic
Within these pages you will find loads of useful advice that will help with some of the practical problems you may face whilst at University. The site is divided into areas such as Housing, Immigration, and Education etc. Each page provides a basic overview of the common problems we deal with as well as access to our comprehensive guides on each individual area.
WHO ARE WE?
The Welfare and Education Centre is a free, confidential and independent advice service provided by your Students’ Union based on the 1st floor of the Campus Centre.
We hold the Community Legal Service’s Quality Mark awarded by the Government’s Legal Services Commission, the body that oversees legal services in the UK. We have held this award since 2008 and have recently passed our last audit with flying colours!
This means you will receive good advice designed to resolve your particular problem from a well informed and trained adviser.
WHAT DO WE DO?
We can assist you with virtually any welfare or course related problem whilst you are studying at this university. We aim to provide everything from one-off simple advice to long-term support with on-going issues. We also provide advocacy for DMU students both within the University and externally. For example, we can represent you at a DMU disciplinary or academic offences hearing or in court to recover your housing deposit.
In the event that our trained advisers cannot assist you, we can refer you to a number of external agencies to get the specialist help you need.
Typical queries that the centre staff deal with include:
Landlord/tenant disputes, contract checking, disrepair, deposit refunds, illegal eviction, problems whilst living in University halls, Council Tax.
Problems with tuition fees, hall fees, student funding including loans and grants, repeat funding, scholarships / bursaries. Money advice regarding debts, banking, welfare benefits etc. We can also help with fee status queries.
Advice about how to renew your student visa with an option for us to process and send your application away on your behalf free of charge. Advice about working during and after your studies, bringing in family members to the UK as your dependants or as visitors, travelling to other countries during your time here.
We can advise you regarding any academic appeals you may want to raise with the University and can attend any meetings or hearings. We can also advise and represent you at academic offences, disciplinary or fitness to practise meetings or hearings. Advice is also available on extensions, the extenuating circumstances procedure or interruption if personal problems or illness affect your studies.
EMPLOYMENT
We can assist you if you have problems with your employer. For example, if you have not been paid or you feel you have been treated unfairly.
If you have a complaint regarding your course or any aspect of DMU's services, we can guide you through the complaints procedure. When necessary we can represent you at a Complaints Committee Meeting and also assist beyond this with a complaint to the Higher Education Ombudsman.
WHERE IS THE CENTRE?
The entrance is located in the Students' Union on the first floor of the Campus Centre Building at the main Leicester campus.Our reception provides you with a private area to make appointments or discuss your problems away from the main Union reception.
OPENING HOURS
Mon-Wed 9.30-3.45
Thur 9.30-6.30 (Term Time)
Thur 9.30-3.45 (Vacation)
Fri 1.00-3.45
Call in or telephone (0116) 257 6307.
SERVICE LEAFLET
We have a downloadable copy of our service leaflet in PDF format for you to print off if you require it. You can access our service leaflet here.
