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DSU Welfare and Education Centre

News / Money / Housing / Immigration / Academic

Within these pages you will find loads of useful advice that will help with some of the practical problems you may face whilst at University. The site is divided into areas such as Housing, Immigration, and Education etc. Each page provides a basic overview of the common problems we deal with as well as access to our comprehensive guides on each individual area.

WHO ARE WE?

The Welfare and Education Centre is a free, confidential and INDEPENDENT advice service provided by the Student Union. We are based on the Students' Union level (first floor) of the Campus Centre building in Leicester. We have four trained advisers and one administrative member of staff within the centre.

WHAT DO WE DO?

We can assist you with virtually any welfare or course related problem whilst you are studying at this university. We aim to provide everything from one-off simple advice to long-term casework support. We also provide advocacy for DMU students both within the University and to external organisations, e.g. representing you at a DMU disciplinary hearing or in court to recover your housing deposit.

In the event that our trained advisers cannot assist you, we can refer you to a number of external agencies for specialist help.

Typical queries that the centre staff deal with include:

HOUSING

Landlord/tenant disputes, contract checking, disrepair, deposit refunds, illegal eviction, problems whilst living in University halls, Council Tax.

FINANCE

Problems with course fees, hall fees, Student Loans. Advice on the Access to Learning Fund, grants, repeat funding. Money advice regarding debts, banking, welfare benefits etc.

IMMIGRATION

Problems with your visa/leave to remain, advice about how to renew your visa with an option for us to process and send your application away on your behalf free of charge. Advice about working, remaining in the UK after your studies or bringing family members to the UK during your studies.

ACADEMIC

We can represent you at Academic Appeals, Disciplinary Hearings, Academic Offences meetings and hearings. Advice is available regarding any extenuating circumstances you may experience, e.g. personal problems/illness etc which may affect your studies.

EMPLOYMENT

We can assist you if you have problems with your employer. For example, if you have not been paid or you feel you have been treated unfairly.

COMPLAINTS

If you have a complaint regarding your course or any aspect of the service the University provides, then we can guide you through the complaints procedure. When necessary we can represent you at a Complaints Committee Meeting.

WHERE IS THE CENTRE?

The entrance is located within the Students' Union on the first floor of the Campus Centre Building at the main Leicester campus.Our reception provides you with a private area to make appointments or discuss your problems away from the main Union reception.

OPENING HOURS

Mon-Wed 9.30-3.45
Thur 9.30-6.30 (Term Time)
Thur 9.30-3.45 (Vacation)
Fri 1.00-3.45

Call in or telephone (0116) 257 6307.

SERVICE LEAFLET

We have a downloadable copy of our service leaflet in PDF format for you to print off if you require it. You can access our service leaflet here.

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